{ "id": 1173, "date": "2025-09-23T10:20:03", "date_gmt": "2025-09-23T10:20:03", "guid": { "rendered": "https:\/\/hotfiks.com\/?page_id=1173" }, "modified": "2025-11-19T11:49:22", "modified_gmt": "2025-11-19T11:49:22", "slug": "frequently-asked-questions", "status": "publish", "type": "page", "link": "https:\/\/hotfiks.com\/en\/frequently-asked-questions\/", "title": { "rendered": "Frequently Asked Questions" }, "content": { "rendered": "
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Frequently Asked Questions<\/h2><\/div>\n <\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t What is Hotfiks?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Hotfiks is a mobile app on the Apple App Store and Google Play that connects clients with handymen and helps handymen find new customers.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t How Hotfiks works?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
  1. A client opens the Hotfiks app and creates an order, including photos and a description of the project.<\/span><\/li>
  2. The new order becomes visible to local handymen, showing them the approximate location and desired completion date.<\/span><\/li>
  3. Interested handymen can submit bids, proposing their price, a date for an on-site survey, and a start time for the work.<\/span><\/li>
  4. Once the client accepts an offer, they pay for the service through the app. Hotfiks securely holds the payment until the project is complete.<\/span><\/li>
  5. After the client confirms in the app that the job has been successfully fulfilled, the payment is released and transferred directly to the handyman.<\/span><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t Why should I use Hotfiks app?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Hotfiks is the go-to app for both customers and handymen.<\/span><\/p>

    For customers, it’s a convenient, safe, and fast way to find and hire the right handyman for any project.<\/span><\/p>

    For handymen, it makes it easy to find customers close to you, which helps reduce commute and transportation costs. Plus, with guaranteed payment for completed services, you can work with peace of mind.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t Are funds paid for an order safe?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Yes. The payment is held in a secure bank account until the client verifies that the job is complete. Only after you confirm the work is finished are the funds released and transferred to the handyman.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t Is Hotfiks a paid service?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    It is free for handymen to send offers and for clients to post an order on the app. Payment is only required after a deal is struck between the client and the handyman and the client hires them for the project.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t What are Hotfiks fees?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Hotfiks charges a commission fee that depends on the total value of the order. For projects with a gross value under EUR 200, the fee is 5.5%. As the order value increases, the fee percentage decreases, dropping to as low as approximately 0.22% for large orders. This means that the higher the project’s value, the lower the app’s fee percentage.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t Who can use Hotfiks app?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    The Hotfiks app is available to anyone over the age of 17 who is legally residing in or visiting Lithuania.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t Is registration mandatory for using app?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Yes, registration is mandatory. Because the app handles payments for services, anonymous use is not possible.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t What to do if additional work is required or hidden defects are discovered after the order is confirmed? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
    Upon arrival, a handyman may discover hidden defects or a client may have additional requests that were not visible in the initial photos. In this situation, the handyman can adjust the original estimate before starting any work. The client must agree to the new, adjusted estimate and pay the difference.\n
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    \nIf the client does not agree to the adjusted estimate, the order can be cancelled.\u00a0\n
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    \nIn this case, you should contact the Hotfiks app managers to request a transaction cancellation. Once the cancellation is processed, the client will receive a full refund of their advance payment.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t How payments work in Hotfiks app?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    The Hotfiks app uses a secure payment system to ensure that both the client and the handyman are protected throughout the transaction.<\/span><\/p>

    All payments in the Hotfiks app are made through secure electronic banking. After a customer agrees to a job with a handyman, they pay for the order directly through the app. This money is held securely until the customer confirms that the work has been successfully completed. Once confirmed, the funds are immediately transferred to the handyman’s account.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t What are benefits of Hotfiks app?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
    The Hotfiks app is designed to save time and effort for both clients and handymen. Its simple, intuitive interface and clear menu make it easy to navigate, so new users can get started without a learning curve.\n
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    \nFor clients, it’s easy to find help and a skilled handyman for your needs. Transactions are clear and secure. The app provides transparent pricing and secure transactions for all parties involved.\n
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    \nFor handymen, find new clients easily with instant mobile notifications for new jobs that match your skills. You get paid fast as the app ensures you receive guaranteed payment for your work.\u00a0Save time and money by connecting with nearby clients or jobs close to your current location, Hotfiks helps reduce travel time and transportation costs.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t What to do if you find an error or a bug in the app?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
    If you find an error or a bug in the Hotfiks app, you can report it by contacting the administration directly\u00a0by phone at +370 670 00079<\/a> or by email at info@myhotfiks.com<\/a>.\n
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    \nOr use the in-app help feature: After you have registered and logged in, you can click the Help button within the app to send a report directly to the administration.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>", "protected": false }, "excerpt": { "rendered": "

    Frequently Asked Questions What is Hotfiks? Hotfiks is a mobile app on the Apple App Store and Google Play that connects clients with handymen and helps handymen find new customers. How Hotfiks works? A client opens the Hotfiks app and creates an order, including photos and a description of the project. The new order becomes […]<\/p>", "protected": false }, "author": 2, "featured_media": 0, "parent": 0, "menu_order": 0, "comment_status": "closed", "ping_status": "closed", "template": "templates\/page-builder-content.php", "meta": { "footnotes": "" }, "class_list": [ "post-1173", "page", "type-page", "status-publish", "hentry" ], "_links": { "self": [ { "href": "https:\/\/hotfiks.com\/en\/wp-json\/wp\/v2\/pages\/1173", "targetHints": { "allow": [ "GET" ] } } ], "collection": [ { "href": "https:\/\/hotfiks.com\/en\/wp-json\/wp\/v2\/pages" } ], "about": [ { "href": "https:\/\/hotfiks.com\/en\/wp-json\/wp\/v2\/types\/page" } ], "author": [ { "embeddable": true, "href": "https:\/\/hotfiks.com\/en\/wp-json\/wp\/v2\/users\/2" } ], "replies": [ { "embeddable": true, "href": "https:\/\/hotfiks.com\/en\/wp-json\/wp\/v2\/comments?post=1173" } ], "version-history": [ { "count": 115, "href": "https:\/\/hotfiks.com\/en\/wp-json\/wp\/v2\/pages\/1173\/revisions" } ], "predecessor-version": [ { "id": 1329, "href": "https:\/\/hotfiks.com\/en\/wp-json\/wp\/v2\/pages\/1173\/revisions\/1329" } ], "wp:attachment": [ { "href": "https:\/\/hotfiks.com\/en\/wp-json\/wp\/v2\/media?parent=1173" } ], "curies": [ { "name": "wp", "href": "https:\/\/api.w.org\/{rel}", "templated": true } ] } }